Shipping & Returns

At LWSY TRADING DEVELOP LIMITED, we are committed to providing a seamless and efficient shipping experience for our customers worldwide. Our shipping process is designed to ensure that your jewelry orders arrive safely and promptly.

Processing Time

  • All orders are processed within 1-3 business days.

  • Custom and personalized orders may require an additional 5-7 business days for production.

  • Orders are not shipped or delivered on weekends or public holidays.

Shipping Methods & Estimated Delivery Times

We offer various shipping options to meet your needs:

  • Standard Shipping: 7-14 business days

  • Expedited Shipping: 3-7 business days

  • Express Shipping: 2-5 business days

Shipping times may vary depending on the destination, customs clearance, and carrier service. A tracking number will be provided once your order has been shipped.

Shipping Costs

  • Free standard shipping on orders over All Orders.

  • Shipping costs for expedited and express shipping are calculated at checkout based on the destination and shipping method selected.

International Shipping

We proudly ship to customers worldwide. Please note that international shipments may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer.

Return & Exchange Policy

Your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a flexible return and exchange policy.

Eligibility for Returns & Exchanges

  • Items must be returned within 30 days from the date of delivery.

  • Products must be unused, unworn, and in their original packaging.

  • Custom or personalized items are non-refundable unless they arrive damaged or defective.

  • Sale items are final sale and cannot be returned or exchanged.

How to Initiate a Return or Exchange

  1. Contact our customer support team at [email protected] with your order number and reason for the return.

  2. Our team will provide return instructions and a return shipping address.

  3. Pack the items securely and send them back using a trackable shipping method.

  4. Once we receive and inspect the returned items, we will process your refund or exchange within 5-7 business days.

Refund Policy

  • Refunds will be issued to the original payment method.

  • Shipping costs are non-refundable, except in cases of defective or incorrect items.

  • Please allow 5-10 business days for the refund to reflect in your account.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or refund at no additional cost.

Contact Us

For any questions or assistance regarding shipping and returns, please reach out to our support team at [email protected]. Our team is here to help and ensure that you have a great shopping experience with LWSY TRADING DEVELOP LIMITED.