Shipping & Returns

Policy in force from 5 May 2025

Below is a streamlined breakdown of our 14‑day return promise, shipping responsibilities, and refund timings for yourdiamondcompany.com.

1. Timeframe

  • 14 calendar days to initiate a return, counted from the delivery date.

  • Return Postage Is Borne By The Buyer.

  • Items must arrive back unused, unwashed, and with all original tags/packaging.

2. Your Role vs. Our Role

TaskBuyeryourdiamondcompany.com
Request return within 14 days✅
Provide return address & packing guide
✅ (within 1 business day)
Pay return postage (tracked)✅
Inspect goods & authorise refund
✅ (within 2 business days)
Wait for payment provider to post funds✅

3. When Will the Money Show Up?

  • Credit/Debit Card: 3–7 business days (max 15)

  • PayPal: ≤ 14 days (up to 30 days if required by local law)

  • Bank Transfer: 5–10 business days

Clock starts once we authorise the refund; posting speed is controlled by your bank or PayPal.

4. How to Start

  1. Email [email protected] and include your order ID.

  2. Follow the packing instructions we email back.

  3. Ship the parcel via a tracked courier and send us the tracking number.

5. Sorry, We Can’t Accept Returns If…

  • You email us after the 14‑day window.

  • The item is worn, washed, stained, damaged, or missing parts.

  • The product is custom‑made or marked Final Sale / Non‑Returnable.

6. Need Assistance?

We’re just an email away: [email protected].